How do you compete with a far lower bid from a questionable contractor?
Short answer. Give the homeowner the means to check for themselves: verify the MHIC license, call references, ask for proof of $50,000 liability insurance, demand a complete written contract, and avoid large upfront payments.
Work it through
You're the contractor. Pick what you'd do, then see how each choice plays out.
Derek Sloan
Competitor who underbids everyone, uses unlicensed subs, skips permits, and badmouths other contractors to steal clients
You provided a $28,000 estimate for a kitchen renovation. The homeowner calls back: "Derek Sloan said he'd do the same job for $16,000. He showed me pictures of his work and it looked great."
You know Derek's work. You've seen his code violations. You also know his 'portfolio photos' are stolen from other contractors' websites.
- Correct
If Derek is legitimate, due diligence confirms it. If he's not, the homeowner discovers it themselves — which is far more convincing than you telling them. Suggest they: (1) verify his MHIC license number, (2) call actual references, (3) ask for proof of $50,000 liability insurance, (4) get a detailed written contract with all required elements, (5) never pay more than 33% upfront. If Derek can satisfy all of that, maybe he's improved. If not, the homeowner will see it without you saying a word.
- Risky
Even if true, this can come across as sour grapes from a contractor who lost the bid. If the homeowner tells Derek you accused him of stealing photos, he might threaten defamation. Better approach: empower the homeowner with the tools to verify for themselves. 'Have you done a reverse image search on those portfolio photos?' is more powerful than 'he stole them.'
All 13 advertising & salespeople questions
- Do you have to give homeowners your MHIC license number?
- What must Maryland home improvement advertising include?
- Does your MHIC number have to be on your work truck?
- Where must your MHIC license number appear?
- Does a contractor's Facebook page need the MHIC number?
- Does a home improvement salesperson need an MHIC license?
- Are you responsible for your salesperson's violations?
- Are you bound by a warranty your salesperson promised?
- How do you answer a competitor's false claims about your license?
- How should a contractor respond to a false online review?
- How do you compete with a far lower bid from a questionable contractor?
- Should you use a competitor's bid to undercut them?
- When is suggesting upgrades good practice and not an upsell?