Are you bound by a warranty your salesperson promised?

Work it through

You're the contractor. Pick what you'd do, then see how each choice plays out.

Brenda Hayes

Your salesperson who goes door-to-door generating leads

Listen

1. AContact the homeowner immediately to correct the misrepresentation. Under COMAR 09.08.01.07, Brenda's representations are YOUR representations. Either honor the 5-year warranty or renegotiate before the contract is finalized
   Correct

   COMAR 09.08.01.07 is clear: a salesperson represents the contractor. What Brenda promises, YOU owe. If the homeowner signed based on a 5-year warranty representation, they're entitled to it or to cancel. Correct the misrepresentation immediately and either amend the contract or offer the homeowner a fair exit. Then retrain Brenda — again — on what she's authorized to promise.

2. BJust put 1 year in the contract — whatever Brenda said verbally doesn't override the written contract
   Deceptive

   While the written contract is the primary document, knowingly using a bait-and-switch (promise 5 years verbally, write 1 year) is deceptive. If the homeowner accepted the deal based on Brenda's 5-year representation and then discovers the contract says 1 year, that's a textbook MHIC complaint for misrepresentation. COMAR 09.08.01.07 holds you accountable for your salesperson's representations.