Free MHIC Training

How do you handle a client's sticker shock?

Short answer. Give them time and your documented assessment with photos, and let them compare other estimates. Do not cut the price below what code-compliant work costs.

Work it through

You're the contractor. Pick what you'd do, then see how each choice plays out.

Carl Brennan

Retired engineer who started a renovation himself, made it worse, and is now calling you to fix it

Your estimate to demolish Carl's work and rebuild properly: $42,000. Carl nearly has a stroke.

"$42,000?! I already spent $8,000 on materials! You contractors are all the same — just trying to rip people off. I'll find someone who'll work with what I've got."

  1. Professional

    Carl needs to process the sticker shock. Pushing him now will feel like a hard sell. Your documented assessment with photos gives him something concrete to show other contractors — who will tell him the same thing. When the third contractor says '$40-45K,' Carl will realize you were honest, not expensive. The ones who say '$15K, I'll work with what you've got' are the ones who'll put their license (or his safety) at risk.

  2. Compromising code

    2x3 framing can't be 'reinforced' into 2x4 code compliance. Lowering your price means either cutting corners or losing money. If you reinforce non-compliant framing and the inspector rejects it, you demo and rebuild anyway — at your cost. Never let a client's budget pressure override code requirements. Your estimate is what proper work costs. Period.

All 13 running a compliant business questions

  1. What records should a Maryland contractor keep?
  2. How many projects can you take on before quality suffers?
  3. How do you estimate honestly for a flipper on a tight budget?
  4. Should you match a lowball bid to win a job?
  5. Who is liable when a client tells your crew to cut corners?
  6. How do you handle a client's sticker shock?
  7. How should you structure a payment plan for a returning client?
  8. Are weekly progress reports worth the effort?
  9. What grants help disabled veterans pay for home modifications?
  10. How does contractor burnout lead to MHIC complaints?
  11. What is the most important thing to know for the MHIC exam?
  12. What one habit keeps contractors out of trouble with the MHIC?
  13. What advice would you give a newly licensed Maryland contractor?