[{"data":1,"prerenderedAt":97},["ShallowReactive",2],{"guide-question-maryland-contractor-simulator-warranty-complaint":3},{"site":4,"simulation":15,"topic":23,"question":26,"siblings":51,"prev":95,"next":96},{"name":5,"tagline":6,"title":7,"description":8,"guideTitle":9,"guideDescription":10,"ogImage":11,"disclaimer":12,"practicePitch":13,"citationsTitle":14},"Free MHIC Training","Maryland home improvement exam prep","Free MHIC Exam Prep: Maryland Home Improvement Contractor Practice","Free, narrated MHIC exam prep: 147 real Maryland contractor scenarios, every choice explained, with the law cited where it applies.","MHIC Exam Study Guide","Every scenario in the free Maryland Contractor Simulator, written out as a practice question: the situation, your options, how each choice plays out, and the Maryland law where it applies.","/og/free-mhic-training.png","Free MHIC Training is free study material for the Maryland home improvement contractor exam. It is not affiliated with the Maryland Home Improvement Commission and is not legal advice.","The free Maryland Contractor Simulator puts you in situations like these across a 40-day contracting career, narrated, with your license on the line. No account needed.","Law and codes cited",{"slug":16,"title":17,"subtitle":18,"description":19,"maxTurns":20,"characterCount":21,"scenarioCount":22},"maryland-contractor-simulator","Maryland Contractor Simulator","Learn the law by living it.","You just got your MHIC license application approved and you're starting your home improvement business in Maryland. Navigate real contractor scenarios — contracts, permits, clients, subcontractors, and inspectors. Every choice teaches you the law through consequence, not memorization. Master all five exam areas to pass.",40,20,147,{"slug":24,"title":25},"complaints-guaranty-fund","Complaints, Warranties & the Guaranty Fund",{"slug":27,"title":28,"description":29,"takeaway":30,"situation":31,"speaker":34,"speakerDescription":35,"speakerAvatar":36,"audioUrl":37,"choices":38,"citations":49},"warranty-complaint","What happens if you ignore an MHIC complaint letter?","The MHIC can discipline you for the non-response alone under COMAR 09.08.01.27, turning a fixable complaint into a threat to your license.","The MHIC can discipline you for the non-response alone under COMAR 09.08.01.27, turning a fixable complaint into a threat to your license. Respond promptly with documentation and an offer to resolve it.",[32,33],"Sarah filed a complaint with the MHIC about the cabinet warranty issue. You receive a letter from the Commission requesting your response within 30 days.","The letter states that failure to respond may result in disciplinary action.","Commissioner Davis","MHIC investigator who reviews complaints and conducts hearings.","/media/characters/mhic_investigator.png","/media/voices/warranty_complaint.mp3",[39,44],{"text":40,"verdict":41,"label":42,"explanation":43},"Respond within the deadline with full documentation — your contract, photos of the original work, and an offer to repair the cabinets at no charge","best","Correct","Under COMAR 09.08.01.27, failure to respond to the Commission can itself result in disciplinary action. Responding promptly with documentation and an offer to resolve shows good faith. The MHIC often resolves complaints through mediation when the contractor cooperates. Fix the cabinets, keep your license, and learn from the experience.",{"text":45,"verdict":46,"label":47,"explanation":48},"Ignore the letter — it's just a complaint, not a lawsuit","wrong","Catastrophic","COMAR 09.08.01.27 specifically addresses failure to respond. The MHIC can and will take disciplinary action based solely on your non-response. This converts a simple warranty complaint (easily resolved by fixing some cabinets) into a license-threatening disciplinary matter. Always respond to MHIC communications.",[50],"COMAR 09.08.01.27",[52,55,56,59,62,65,68,71,74,77,80,83,86,89,92],{"slug":53,"title":54,"topic":24},"guaranty-fund","What is the MHIC Guaranty Fund?",{"slug":27,"title":28,"topic":24},{"slug":57,"title":58,"topic":24},"complaint-timeline","Can a homeowner file an MHIC complaint after your warranty ends?",{"slug":60,"title":61,"topic":24},"consumer-protection-hotline","Is a two-day delay grounds for an MHIC complaint?",{"slug":63,"title":64,"topic":24},"mhic-hearing","How should you prepare for an MHIC disciplinary hearing?",{"slug":66,"title":67,"topic":24},"contractor-abandonment","What counts as project abandonment?",{"slug":69,"title":70,"topic":24},"abandonment-complaint","How do you respond to an MHIC abandonment complaint?",{"slug":72,"title":73,"topic":24},"documentation-saves-you","What documentation defends you against an MHIC complaint?",{"slug":75,"title":76,"topic":24},"warranty-callback","How should you handle a warranty callback?",{"slug":78,"title":79,"topic":24},"warranty-vs-normal-wear","Does your warranty cover damage the homeowner caused?",{"slug":81,"title":82,"topic":24},"after-hours-emergency","What do you owe a client in an after-hours warranty emergency?",{"slug":84,"title":85,"topic":24},"final-walkthrough","How do you run a final walkthrough and punch list?",{"slug":87,"title":88,"topic":24},"completion-certificate","What should a project completion package include?",{"slug":90,"title":91,"topic":24},"newlyweds-disappointment","How do you handle a client disappointed with finished work?",{"slug":93,"title":94,"topic":24},"flipper-buyer-discovers","Who is liable when a flip buyer finds unpermitted work?",{"slug":53,"title":54,"topic":24},{"slug":57,"title":58,"topic":24},1792184485442]