[{"data":1,"prerenderedAt":100},["ShallowReactive",2],{"guide-question-maryland-contractor-simulator-warranty-callback":3},{"site":4,"simulation":15,"topic":23,"question":26,"siblings":54,"prev":98,"next":99},{"name":5,"tagline":6,"title":7,"description":8,"guideTitle":9,"guideDescription":10,"ogImage":11,"disclaimer":12,"practicePitch":13,"citationsTitle":14},"Free MHIC Training","Maryland home improvement exam prep","Free MHIC Exam Prep: Maryland Home Improvement Contractor Practice","Free, narrated MHIC exam prep: 147 real Maryland contractor scenarios, every choice explained, with the law cited where it applies.","MHIC Exam Study Guide","Every scenario in the free Maryland Contractor Simulator, written out as a practice question: the situation, your options, how each choice plays out, and the Maryland law where it applies.","/og/free-mhic-training.png","Free MHIC Training is free study material for the Maryland home improvement contractor exam. It is not affiliated with the Maryland Home Improvement Commission and is not legal advice.","The free Maryland Contractor Simulator puts you in situations like these across a 40-day contracting career, narrated, with your license on the line. No account needed.","Law and codes cited",{"slug":16,"title":17,"subtitle":18,"description":19,"maxTurns":20,"characterCount":21,"scenarioCount":22},"maryland-contractor-simulator","Maryland Contractor Simulator","Learn the law by living it.","You just got your MHIC license application approved and you're starting your home improvement business in Maryland. Navigate real contractor scenarios — contracts, permits, clients, subcontractors, and inspectors. Every choice teaches you the law through consequence, not memorization. Master all five exam areas to pass.",40,20,147,{"slug":24,"title":25},"complaints-guaranty-fund","Complaints, Warranties & the Guaranty Fund",{"slug":27,"title":28,"description":29,"takeaway":30,"situation":31,"speaker":34,"speakerDescription":35,"speakerAvatar":36,"audioUrl":37,"choices":38,"citations":53},"warranty-callback","How should you handle a warranty callback?","Promptly and in full. Your workmanship warranty is a binding obligation, so a defect from your installation within the warranty period is yours to fix, not…","Promptly and in full. Your workmanship warranty is a binding obligation, so a defect from your installation within the warranty period is yours to fix, not the manufacturer's and not billable work.",[32,33],"Sarah calls six months after her kitchen renovation was completed. The cabinet doors are sagging and one drawer won't close properly.","\"Your contract said one-year warranty on workmanship. I need this fixed.\"","Sarah Mitchell","A first-time homeowner who wants a kitchen renovation. Excited but nervous about hiring a contractor.","/media/characters/homeowner_sarah.png","/media/voices/warranty_callback.mp3",[39,44,49],{"text":40,"verdict":41,"label":42,"explanation":43},"Schedule a visit to assess and repair the issues. Your warranty covers workmanship, and sagging cabinets within 6 months suggest an installation issue you're responsible for","best","Correct","Honoring your warranty is both legally and ethically required. Cabinet sag within 6 months strongly suggests installation error (insufficient screwing into studs, wrong hardware, or misalignment). Your contract warranty is a binding obligation. Responding promptly prevents an MHIC complaint and builds the kind of reputation that generates referrals. Cost of a warranty visit: a few hours. Value of a happy client telling 10 friends: priceless.",{"text":45,"verdict":46,"label":47,"explanation":48},"Tell her cabinets sag over time and it's a materials issue — she should contact the cabinet manufacturer","wrong","Wrong","Cabinets don't sag in 6 months from normal use. This is a workmanship issue — likely improper mounting. Your contract explicitly warranties workmanship for one year. Deflecting to the manufacturer when the installation is the problem is both dishonest and a contract breach. This is exactly the kind of complaint that ends up in front of the MHIC.",{"text":50,"verdict":46,"label":51,"explanation":52},"Offer to fix it but charge for a service call since the warranty only covers 'defects' not 'adjustments'","Deceptive","Sagging doors and non-closing drawers are defects, not 'adjustments.' Attempting to recharacterize warranty-covered work as billable maintenance is the kind of practice that generates MHIC complaints. Your warranty language matters — but no reasonable reading of 'workmanship warranty' excludes improperly installed cabinets that fail within months.",[],[55,58,61,64,67,70,73,76,79,80,83,86,89,92,95],{"slug":56,"title":57,"topic":24},"guaranty-fund","What is the MHIC Guaranty Fund?",{"slug":59,"title":60,"topic":24},"warranty-complaint","What happens if you ignore an MHIC complaint letter?",{"slug":62,"title":63,"topic":24},"complaint-timeline","Can a homeowner file an MHIC complaint after your warranty ends?",{"slug":65,"title":66,"topic":24},"consumer-protection-hotline","Is a two-day delay grounds for an MHIC complaint?",{"slug":68,"title":69,"topic":24},"mhic-hearing","How should you prepare for an MHIC disciplinary hearing?",{"slug":71,"title":72,"topic":24},"contractor-abandonment","What counts as project abandonment?",{"slug":74,"title":75,"topic":24},"abandonment-complaint","How do you respond to an MHIC abandonment complaint?",{"slug":77,"title":78,"topic":24},"documentation-saves-you","What documentation defends you against an MHIC complaint?",{"slug":27,"title":28,"topic":24},{"slug":81,"title":82,"topic":24},"warranty-vs-normal-wear","Does your warranty cover damage the homeowner caused?",{"slug":84,"title":85,"topic":24},"after-hours-emergency","What do you owe a client in an after-hours warranty emergency?",{"slug":87,"title":88,"topic":24},"final-walkthrough","How do you run a final walkthrough and punch list?",{"slug":90,"title":91,"topic":24},"completion-certificate","What should a project completion package include?",{"slug":93,"title":94,"topic":24},"newlyweds-disappointment","How do you handle a client disappointed with finished work?",{"slug":96,"title":97,"topic":24},"flipper-buyer-discovers","Who is liable when a flip buyer finds unpermitted work?",{"slug":77,"title":78,"topic":24},{"slug":81,"title":82,"topic":24},1792184485476]