[{"data":1,"prerenderedAt":97},["ShallowReactive",2],{"guide-question-maryland-contractor-simulator-newlyweds-disappointment":3},{"site":4,"simulation":15,"topic":23,"question":26,"siblings":51,"prev":95,"next":96},{"name":5,"tagline":6,"title":7,"description":8,"guideTitle":9,"guideDescription":10,"ogImage":11,"disclaimer":12,"practicePitch":13,"citationsTitle":14},"Free MHIC Training","Maryland home improvement exam prep","Free MHIC Exam Prep: Maryland Home Improvement Contractor Practice","Free, narrated MHIC exam prep: 147 real Maryland contractor scenarios, every choice explained, with the law cited where it applies.","MHIC Exam Study Guide","Every scenario in the free Maryland Contractor Simulator, written out as a practice question: the situation, your options, how each choice plays out, and the Maryland law where it applies.","/og/free-mhic-training.png","Free MHIC Training is free study material for the Maryland home improvement contractor exam. It is not affiliated with the Maryland Home Improvement Commission and is not legal advice.","The free Maryland Contractor Simulator puts you in situations like these across a 40-day contracting career, narrated, with your license on the line. No account needed.","Law and codes cited",{"slug":16,"title":17,"subtitle":18,"description":19,"maxTurns":20,"characterCount":21,"scenarioCount":22},"maryland-contractor-simulator","Maryland Contractor Simulator","Learn the law by living it.","You just got your MHIC license application approved and you're starting your home improvement business in Maryland. Navigate real contractor scenarios — contracts, permits, clients, subcontractors, and inspectors. Every choice teaches you the law through consequence, not memorization. Master all five exam areas to pass.",40,20,147,{"slug":24,"title":25},"complaints-guaranty-fund","Complaints, Warranties & the Guaranty Fund",{"slug":27,"title":28,"description":29,"takeaway":30,"situation":31,"speaker":35,"speakerDescription":36,"speakerAvatar":37,"audioUrl":38,"choices":39,"citations":50},"newlyweds-disappointment","How do you handle a client disappointed with finished work?","If the work meets the contract you are likely fine legally, but own any verbal overpromise and consider a goodwill gesture rather than arguing.","If the work meets the contract you are likely fine legally, but own any verbal overpromise and consider a goodwill gesture rather than arguing. Never promise more than the budget can deliver.",[32,33,34],"The bathroom is done. Maria stares at it. It doesn't look like Pinterest.","\"This is... fine. But you said you'd get close to what I showed you. This doesn't look like that AT ALL.\"","Kyle is trying to calm her down. She's already googling 'MHIC complaint.'","Kyle & Maria Reeves","Young couple who just bought their first fixer-upper. Overwhelmed, over-budget, and making emotional decisions. Maria researches everything online. Kyle just wants it done.","/media/characters/newlyweds.png","/media/voices/newlyweds_disappointment.mp3",[40,45],{"text":41,"verdict":42,"label":43,"explanation":44},"Acknowledge that you overpromised. Walk through what was delivered versus what the contract actually specifies. Offer to apply a credit toward Phase 2 upgrades as a goodwill gesture","note","Damage control","The work meets the contract specifications. But your verbal overpromise created expectations the contract couldn't deliver. If the MHIC investigates, they'll compare the complaint to the contract — and you may be fine legally. But the relationship is damaged. A goodwill credit toward future work is cheaper than a complaint. Lesson: never promise what the budget can't deliver.",{"text":46,"verdict":47,"label":48,"explanation":49},"Tell Maria the contract was fulfilled exactly as written — her Pinterest fantasy was never in the scope","wrong","Technically right, practically terrible","You fulfilled the contract. But you verbally promised something you couldn't deliver. Telling an emotional first-time homeowner that her expectations are a 'fantasy' is the fastest path to a complaint, negative reviews on every platform, and a reputation hit. The contract protects you legally. Your mouth undermined you. Own the overpromise.",[],[52,55,58,61,64,67,70,73,76,79,82,85,88,91,92],{"slug":53,"title":54,"topic":24},"guaranty-fund","What is the MHIC Guaranty Fund?",{"slug":56,"title":57,"topic":24},"warranty-complaint","What happens if you ignore an MHIC complaint letter?",{"slug":59,"title":60,"topic":24},"complaint-timeline","Can a homeowner file an MHIC complaint after your warranty ends?",{"slug":62,"title":63,"topic":24},"consumer-protection-hotline","Is a two-day delay grounds for an MHIC complaint?",{"slug":65,"title":66,"topic":24},"mhic-hearing","How should you prepare for an MHIC disciplinary hearing?",{"slug":68,"title":69,"topic":24},"contractor-abandonment","What counts as project abandonment?",{"slug":71,"title":72,"topic":24},"abandonment-complaint","How do you respond to an MHIC abandonment complaint?",{"slug":74,"title":75,"topic":24},"documentation-saves-you","What documentation defends you against an MHIC complaint?",{"slug":77,"title":78,"topic":24},"warranty-callback","How should you handle a warranty callback?",{"slug":80,"title":81,"topic":24},"warranty-vs-normal-wear","Does your warranty cover damage the homeowner caused?",{"slug":83,"title":84,"topic":24},"after-hours-emergency","What do you owe a client in an after-hours warranty emergency?",{"slug":86,"title":87,"topic":24},"final-walkthrough","How do you run a final walkthrough and punch list?",{"slug":89,"title":90,"topic":24},"completion-certificate","What should a project completion package include?",{"slug":27,"title":28,"topic":24},{"slug":93,"title":94,"topic":24},"flipper-buyer-discovers","Who is liable when a flip buyer finds unpermitted work?",{"slug":89,"title":90,"topic":24},{"slug":93,"title":94,"topic":24},1792184485498]