[{"data":1,"prerenderedAt":94},["ShallowReactive",2],{"guide-question-maryland-contractor-simulator-consumer-protection-hotline":3},{"site":4,"simulation":15,"topic":23,"question":26,"siblings":48,"prev":92,"next":93},{"name":5,"tagline":6,"title":7,"description":8,"guideTitle":9,"guideDescription":10,"ogImage":11,"disclaimer":12,"practicePitch":13,"citationsTitle":14},"Free MHIC Training","Maryland home improvement exam prep","Free MHIC Exam Prep: Maryland Home Improvement Contractor Practice","Free, narrated MHIC exam prep: 147 real Maryland contractor scenarios, every choice explained, with the law cited where it applies.","MHIC Exam Study Guide","Every scenario in the free Maryland Contractor Simulator, written out as a practice question: the situation, your options, how each choice plays out, and the Maryland law where it applies.","/og/free-mhic-training.png","Free MHIC Training is free study material for the Maryland home improvement contractor exam. It is not affiliated with the Maryland Home Improvement Commission and is not legal advice.","The free Maryland Contractor Simulator puts you in situations like these across a 40-day contracting career, narrated, with your license on the line. No account needed.","Law and codes cited",{"slug":16,"title":17,"subtitle":18,"description":19,"maxTurns":20,"characterCount":21,"scenarioCount":22},"maryland-contractor-simulator","Maryland Contractor Simulator","Learn the law by living it.","You just got your MHIC license application approved and you're starting your home improvement business in Maryland. Navigate real contractor scenarios — contracts, permits, clients, subcontractors, and inspectors. Every choice teaches you the law through consequence, not memorization. Master all five exam areas to pass.",40,20,147,{"slug":24,"title":25},"complaints-guaranty-fund","Complaints, Warranties & the Guaranty Fund",{"slug":27,"title":28,"description":29,"takeaway":30,"situation":31,"speaker":34,"speakerDescription":34,"speakerAvatar":34,"audioUrl":35,"choices":36,"citations":47},"consumer-protection-hotline","Is a two-day delay grounds for an MHIC complaint?","No. A short delay that still falls within the contract's completion window is not a violation.","No. A short delay that still falls within the contract's completion window is not a violation. Reassure the homeowner, show the progress, and document the conversation rather than daring them to complain.",[32,33],"A frustrated homeowner tells you they're going to call the MHIC consumer protection hotline because your project is two days behind schedule.","Two days. The contract has a 4-week completion window, and you're still within it.",null,"/media/voices/consumer_protection_hotline.mp3",[37,42],{"text":38,"verdict":39,"label":40,"explanation":41},"Stay calm. Explain that you're within the contracted timeline. Offer to walk them through the current progress and projected completion date. Document the conversation","best","Correct","A two-day delay within a 4-week completion window is not a violation and not grounds for an MHIC complaint. However, how you handle the conversation matters more than the technicality. Anxious homeowners need reassurance, not a lecture about contract terms. Show them the progress, explain the timeline, and document your communication. If they do file with the MHIC, your documentation shows compliance and professionalism.",{"text":43,"verdict":44,"label":45,"explanation":46},"Tell them to go ahead and call — two days isn't a violation and the MHIC won't care","wrong","Poor communication","You're technically right, but 'go ahead and call' is confrontational. Even if the MHIC won't take action on a 2-day delay within contract terms, the complaint gets filed and becomes part of your record. More importantly, you've escalated a manageable situation into an adversarial one. The homeowner is anxious, not malicious. Reassure them instead of daring them to complain.",[],[49,52,55,58,59,62,65,68,71,74,77,80,83,86,89],{"slug":50,"title":51,"topic":24},"guaranty-fund","What is the MHIC Guaranty Fund?",{"slug":53,"title":54,"topic":24},"warranty-complaint","What happens if you ignore an MHIC complaint letter?",{"slug":56,"title":57,"topic":24},"complaint-timeline","Can a homeowner file an MHIC complaint after your warranty ends?",{"slug":27,"title":28,"topic":24},{"slug":60,"title":61,"topic":24},"mhic-hearing","How should you prepare for an MHIC disciplinary hearing?",{"slug":63,"title":64,"topic":24},"contractor-abandonment","What counts as project abandonment?",{"slug":66,"title":67,"topic":24},"abandonment-complaint","How do you respond to an MHIC abandonment complaint?",{"slug":69,"title":70,"topic":24},"documentation-saves-you","What documentation defends you against an MHIC complaint?",{"slug":72,"title":73,"topic":24},"warranty-callback","How should you handle a warranty callback?",{"slug":75,"title":76,"topic":24},"warranty-vs-normal-wear","Does your warranty cover damage the homeowner caused?",{"slug":78,"title":79,"topic":24},"after-hours-emergency","What do you owe a client in an after-hours warranty emergency?",{"slug":81,"title":82,"topic":24},"final-walkthrough","How do you run a final walkthrough and punch list?",{"slug":84,"title":85,"topic":24},"completion-certificate","What should a project completion package include?",{"slug":87,"title":88,"topic":24},"newlyweds-disappointment","How do you handle a client disappointed with finished work?",{"slug":90,"title":91,"topic":24},"flipper-buyer-discovers","Who is liable when a flip buyer finds unpermitted work?",{"slug":56,"title":57,"topic":24},{"slug":60,"title":61,"topic":24},1792184485449]