[{"data":1,"prerenderedAt":96},["ShallowReactive",2],{"guide-question-maryland-contractor-simulator-abandonment-complaint":3},{"site":4,"simulation":15,"topic":23,"question":26,"siblings":50,"prev":94,"next":95},{"name":5,"tagline":6,"title":7,"description":8,"guideTitle":9,"guideDescription":10,"ogImage":11,"disclaimer":12,"practicePitch":13,"citationsTitle":14},"Free MHIC Training","Maryland home improvement exam prep","Free MHIC Exam Prep: Maryland Home Improvement Contractor Practice","Free, narrated MHIC exam prep: 147 real Maryland contractor scenarios, every choice explained, with the law cited where it applies.","MHIC Exam Study Guide","Every scenario in the free Maryland Contractor Simulator, written out as a practice question: the situation, your options, how each choice plays out, and the Maryland law where it applies.","/og/free-mhic-training.png","Free MHIC Training is free study material for the Maryland home improvement contractor exam. It is not affiliated with the Maryland Home Improvement Commission and is not legal advice.","The free Maryland Contractor Simulator puts you in situations like these across a 40-day contracting career, narrated, with your license on the line. No account needed.","Law and codes cited",{"slug":16,"title":17,"subtitle":18,"description":19,"maxTurns":20,"characterCount":21,"scenarioCount":22},"maryland-contractor-simulator","Maryland Contractor Simulator","Learn the law by living it.","You just got your MHIC license application approved and you're starting your home improvement business in Maryland. Navigate real contractor scenarios — contracts, permits, clients, subcontractors, and inspectors. Every choice teaches you the law through consequence, not memorization. Master all five exam areas to pass.",40,20,147,{"slug":24,"title":25},"complaints-guaranty-fund","Complaints, Warranties & the Guaranty Fund",{"slug":27,"title":28,"description":29,"takeaway":30,"situation":31,"speaker":34,"speakerDescription":35,"speakerAvatar":36,"audioUrl":37,"choices":38,"citations":49},"abandonment-complaint","How do you respond to an MHIC abandonment complaint?","Acknowledge the problem and take corrective action: finish the work promptly and offer good faith, such as a discount.","Acknowledge the problem and take corrective action: finish the work promptly and offer good faith, such as a discount. Satisfactory completion can resolve the complaint through mediation without formal discipline; excuses make it worse.",[32,33],"Sarah has filed an MHIC complaint for project abandonment. Her kitchen has been unusable for 6 weeks. Her MHIC complaint includes photos of the demolished kitchen, copies of her unanswered texts and calls, and your signed contract with the completion date you've blown past.","The Commission wants your response.","Commissioner Davis","MHIC investigator who reviews complaints and conducts hearings.","/media/characters/mhic_investigator.png","/media/voices/abandonment_complaint.mp3",[39,44],{"text":40,"verdict":41,"label":42,"explanation":43},"Respond immediately. Acknowledge the delay, provide a concrete plan to complete the work within 2 weeks, and follow through. Offer a discount on the remaining balance as compensation for the delay","best","Best available option","The Commission wants to see two things: acknowledgment and corrective action. Completing the work promptly is your best defense. The discount shows good faith. If you complete the project satisfactorily, the complaint may be resolved through mediation without formal disciplinary action. But your credibility is damaged — you'll need a pattern of compliance to rebuild it.",{"text":45,"verdict":46,"label":47,"explanation":48},"Claim you didn't abandon the project — you were delayed by supply chain issues and crew availability","wrong","Weak defense","Three weeks of silence, unanswered calls, and no communication about delays isn't a 'supply chain issue' — it's abandonment. The MHIC has seen this excuse thousands of times. Sarah's evidence (unanswered texts, photos of a demolished kitchen, missed completion date) tells the real story. Excuses without corrective action make it worse.",[],[51,54,57,60,63,66,69,70,73,76,79,82,85,88,91],{"slug":52,"title":53,"topic":24},"guaranty-fund","What is the MHIC Guaranty Fund?",{"slug":55,"title":56,"topic":24},"warranty-complaint","What happens if you ignore an MHIC complaint letter?",{"slug":58,"title":59,"topic":24},"complaint-timeline","Can a homeowner file an MHIC complaint after your warranty ends?",{"slug":61,"title":62,"topic":24},"consumer-protection-hotline","Is a two-day delay grounds for an MHIC complaint?",{"slug":64,"title":65,"topic":24},"mhic-hearing","How should you prepare for an MHIC disciplinary hearing?",{"slug":67,"title":68,"topic":24},"contractor-abandonment","What counts as project abandonment?",{"slug":27,"title":28,"topic":24},{"slug":71,"title":72,"topic":24},"documentation-saves-you","What documentation defends you against an MHIC complaint?",{"slug":74,"title":75,"topic":24},"warranty-callback","How should you handle a warranty callback?",{"slug":77,"title":78,"topic":24},"warranty-vs-normal-wear","Does your warranty cover damage the homeowner caused?",{"slug":80,"title":81,"topic":24},"after-hours-emergency","What do you owe a client in an after-hours warranty emergency?",{"slug":83,"title":84,"topic":24},"final-walkthrough","How do you run a final walkthrough and punch list?",{"slug":86,"title":87,"topic":24},"completion-certificate","What should a project completion package include?",{"slug":89,"title":90,"topic":24},"newlyweds-disappointment","How do you handle a client disappointed with finished work?",{"slug":92,"title":93,"topic":24},"flipper-buyer-discovers","Who is liable when a flip buyer finds unpermitted work?",{"slug":67,"title":68,"topic":24},{"slug":71,"title":72,"topic":24},1792184485464]